Member Guide

If you are in crisis and need immediate help, call 911 or go to your local emergency room. For community resources and public crisis hotlines, click here.

If you are looking for information on your program services and benefits, how to navigate the member website or are experiencing issues with your account, review the contact information below.

Yes, services are voluntary and confidential, and individual use of this program is not reported to your employer or kept in a personnel file. The only exceptions are:
•    If your program requires mandatory referrals as a condition of employment
•    If you consent to share information
•    If Magellan is required by law to report a situation to an appropriate person or office, such as in the case of child or elder abuse or threats to commit harm to self or others.
 

The member website is compatible with modern browsers that meet web compatibility standards. We suggest you use Google Chrome, Microsoft Edge, Mozilla Firefox or Apple Safari.

No, this responsive website is the only place you can access the member benefits and resources. However, there may be some resources and services available to you that include mobile apps that are separate from this website.

How do I register for an account on the member website?
Registering for an account is simple and intuitive. To help us personalize your experience:

1. Click the blue “Sign Up” button in the upper right.
2. Enter your company name.
3. Complete the required registration fields and follow up questions.

I tried registering for a new account and received a notification that an account already exists with my email address. I clicked the “Forgot password?” link and received an email stating that my password can only be reset by an administrator. What do I do?
Click the link in the email you received to send an administrator a request to have your password reset.

I tried to reset my password, and the email I got said my account is locked. What do I do?
As a security measure, if you request a new password more than once in a 48-hour period, your account will be locked. You’ll need to wait 48 hours from the time of the email to reset your password. This ensures the security and privacy of your information. If you don’t want to wait 48 hours, you can call Member Services at the toll-free number at the bottom of this page.

No, you do not need to Sign In to an existing account or Sign Up for a new account. Simply click the text "Enter member portal as a guest" and enter your organization's name. 

Yes. To preserve your privacy, we strongly recommend that they use a different device than the one you use to set up your account.

If you are accessing provider search via a device connected to a Virtual Private Network (VPN), your system is likely using the VPN’s location, not your physical location, to find nearby providers. This is normal for VPNs, so you’ll need to enter the address to get search results in your preferred area.